Refund policy

At Herbnat, we strive to provide high-quality natural skin-care and hair-care products. If an issue arises, we’re here to help.

• Eligibility: Refunds or replacements are only available for products damaged during delivery/shipping.

• Timeframe: Issues with delivered products must be reported immediately upon delivery.

• Process: To request a refund or replacement, please contact us through our support page: https://herbnat.com/pages/contact.

• Shipping Costs: We cover all return shipping costs when the issue is on our side.

• Resolution Options: Depending on the situation, we may (a) refund your payment, or (b) send a replacement product.

We value your trust and will work quickly to resolve any eligible issues.